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Unified Communications (UCaaS) · Vendor file

Zoom

zoom.us

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.

Categories Zoom serves

The B4 Index places Zoom in 3 categories. Each category page lays out the build-versus-buy considerations for that decision.

Unified Communications (UCaaS) Primary $13-22/user/month
Marketing Automation -- SMB
Video Conferencing Free tier; paid plans available

Zoom compared

Zoom vs Microsoft Teams Zoom vs RingCentral
The B4 Index scores every software category on two axes, strategic differentiation and AI feasibility, to classify it Build, Buy, Bridge, or Beware. Vendor facts here are independent of that call. See the full methodology.