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Unified Communications (UCaaS) · Head to head

RingCentral vs Zoom

Both products compete in Unified Communications (UCaaS). Unified Communications as a Service (UCaaS) combines voice calling, video conferencing, team messaging, and phone system features into a single cloud-delivered platform. Organizations use it to replace on-premise PBX systems and consolidate their communications infrastructure under one vendor and one bill. Here are the facts the B4 Index maintains on each, side by side.

The two files, side by side

RingCentral
Zoom
What it is
Power the voice of your business with RingCentral Agentic Voice AI, including AI Receptionist (AIR), AI Virtual Assistant (AVA), & AI Conversation Expert (ACE).
Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
Website
ringcentral.com ↗
zoom.us ↗
Pricing
$20-35/user/month
$13-22/user/month
Categories served
Unified Communications (UCaaS), Contact Center as a Service (CCaaS)
Unified Communications (UCaaS), Marketing Automation -- SMB, Video Conferencing
Status
Active
Active
The RingCentral file → The Zoom file →

The decision underneath the comparison

Choosing between RingCentral and Zoom assumes you're buying Unified Communications (UCaaS) at all. That's the prior question, and the B4 Index scores it on two axes: how much Unified Communications (UCaaS) differentiates you, and how far AI has come at building it. Read the build-versus-buy considerations for Unified Communications (UCaaS) before you shortlist either product.

Vendor facts are maintained independently of any B4 verdict and re-verified on a monthly liveness check. See the full methodology.