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Unified Communications (UCaaS) · Vendor file

Microsoft Teams

teams.microsoft.com

Dominant in enterprise, bundled with productivity

Categories Microsoft Teams serves

The B4 Index places Microsoft Teams in 3 categories. Each category page lays out the build-versus-buy considerations for that decision.

Unified Communications (UCaaS) Primary Included with M365 E3/E5 + $8-12/user/month phone
Video Conferencing Primary Included with M365
Team Messaging / Chat Primary Included with M365

Microsoft Teams compared

Microsoft Teams vs Zoom Microsoft Teams vs Slack
The B4 Index scores every software category on two axes, strategic differentiation and AI feasibility, to classify it Build, Buy, Bridge, or Beware. Vendor facts here are independent of that call. See the full methodology.